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Customer Care
Top 5 FAQs
- Can I get a discount on the new AFH 1 GOLD if I have an older version?
No. With each new release of the The Airman Handbook we take the time to review our entire database, adding new questions and innovations to our software.
For this reason, we sell our products new each testing cycle. Unfortunately, we are unable to offer discounts or upgrades.
Visit the Order Products page to find out more about our latest AFH 1 study guides.
- Can I get a discount on the new AFH 1 Advisor Plus if I purchased an older version of AFH 1 Advisor Plus?
No. Our AFH 1 study guides are valid for a two-year cycle only. When the Air Force issues a new AFH 1, we take the time to reflect the changes made. Along with the new database and new ADTC information, we add custom innovations. For these reasons, we are unable to offer a simple free or discounted upgrade.
Visit the Order Products page to find out more about our latest AFH 1 study guides.
- I receive the error "The application could not be installed because the installer file is damaged..."
Generally this error message is related to McAfee Antivirus blocking the installation of our program. If you are running McAfee, temporarily turn OFF "Real-Time Scanning" and try running our software installation again.
NOTE: Simply disabling McAfee from the task bar is not sufficient.
If your McAfee is expired or you do not intend to use McAfee, you must completely uninstall McAfee and then restart your computer.
If this solution doesn't work or you are not using McAfee, please contact Technical Support.
- I receive the error "Adobe Air.framework is damaged and can't be opened." when trying to install on my Mac.
Check out this helpful Tech Support article.
If you're still having trouble, please contact Technical Support.
- If I own 2021 AFH 1 GOLD, AFH 1 Advisor Plus and/or AFH 1 Suite, do I need to repurchase to access content for 2023 testing?
- No. The 2023 study materials are included in 2021 AFH 1 GOLD, AFH 1 Advisor Plus and AFH 1 Suite.