Contact Us

Call or email us for friendly customer care and free tech support.

McMillan Study Guides, Inc. 265 South St., Suite B
San Luis Obispo, CA 93401
Phone: 800.821.1338 or 805.545.0112 Hours: 9 am – noon, 1 – 4 pm PT, M–F

Customer Care

Top 5 FAQs

I lost my software serial number.

Sign in to your online account via My McMillan. If you activated your software, your serial number will appear under "My Study Guides."

If you purchased your software direct from McMillan, you may also find your serial number under "My Order History" -- locate your order and click "View Details."

Can I get a discount on the AFH 1 Suite app if I already purchased GOLD or Advisor?

No. Since our apps are sold directly through iTunes or Google Play we are unable to offer discounts.

AFH 1 Suite app for Android requires OS 4.0 and up.

AFH 1 Suite app for iOS requires OS 6.0 and up.

What is the 2017 AFH 1 Bundle Up! offer?

You can save when you purchase the 2017 AFH 1 GOLD and 2017 AFH 1 Advisor together. Save $60 on NCO Bundle Up and save $100 on SNCO Bundle Up.

AFH 1 GOLD is our feature-packed bestselling software. Study on- and offline with your Windows or Mac computer.

AFH 1 Advisor uses the Military Knowledge and Testing System (MKTS) Survey to focus on the material most likely to appear on your exam. Sign in and study anywhere with your online computer, tablet or smartphone.

Visit our Order Products page to find out more.

I receive the error "The application could not be installed because the installer file is damaged..."

Generally this error message is related to McAfee Antivirus blocking the installation of our program. If you are running McAfee, temporarily turn OFF "Real-Time Scanning" and try running our software installation again.

NOTE: Simply disabling McAfee from the task bar is not sufficient.

If your McAfee is expired or you do not intend to use McAfee, you must completely uninstall McAfee and then restart your computer.

If this solution doesn't work or you are not using McAfee, please contact Technical Support.

Do you offer Airmen Leadership School (ALS) Course 00003 and Noncommissioned Office Academy (NCOA) Course 00015?

ALS courses 00003A and 00003B are available on CDC Advisor or CDC GOLD.

We take the same Self-Test Questions and Unit Review Exercises from the courses issued by the Air Force. We do not write additional questions. The text of these courses is not included.

You may choose one course with your purchase. To study a second course, you can purchase an unlock code for only $19.95 via CDC Central.

If you enrolled in the new NCO DLC, your course materials are available only on Blackboard at Air University. We currently do not have plans to offer this course at this time. Older versions of NCOA are available on CDC Advisor or CDC GOLD.

Need help now? Browse our FAQs and Tech Support solutions.

Contact Us