

| 1 |
I lost my software serial number.
You may also find your serial number under "My Order History" -- locate your order and click "View Details." |
| 2 |
I lost my CDC disc.
|
| 3 |
Can I get an upgrade to the 2011 PDG GOLD?
The current PDG is effective through 30 Sep 13. We strive to improve our software and we have added many new features to PDG GOLD. Because of our innovations to the 2011 software, we are not able to offer a simple upgrade. Please visit our online store to purchase our current PDG study guides. |
| 4 |
Will my PDG GOLD software run on my mobile device?
Your device runs mobile apps, but not software like PDG GOLD. We have four NCO and four SNCO PDG apps available for iOS and Android devices. Purchase Android apps from our website. Purchase iOS apps directly from iTunes: PDG Made Easy! for NCOs PDG Made Easy! for SNCOs PDG in a Flash! for NCOs PDG in a Flash! for SNCOs PDG Final Exams! for NCOs PDG Final Exams! for SNCOs PDG Suite for NCOs PDG Suite for SNCOs |
| 5 |
What is my user code?
Your user code is a 10-digit number provided on the Manual Activation screen in your PDG GOLD or Master Your CDC software. First, install your software and then open the program. Complete the Personalization screen and click "Continue." Version 4.5 users: If you choose “Manually Activate,” your user code will display on the screen.
Visit our Tech Support page for more information. IMPORTANT: After you receive your user code, do not close the program until you enter your activation code. Contact us 24/7 to get an activation code. |